Refund Policy
Effective 10 May 2026
If you're not happy with FoundLocal in the first 30 days, we'll refund you in full. This page explains how and what happens after that.
The 30-day full refund
Within 30 days of your first paid subscription, you can ask for a full refund for any reason. No questions asked, no calls, no retention scripts.
How to request a refund
Pick whichever is easiest:
- Reply to your welcome email and tell us you want a refund.
- Email hello@foundlocal.dev from the address you used at checkout.
- Cancel through the Customer Portal link in your welcome email and reply to confirm you'd like the refund.
You don't need to explain why. "Refund please" is enough.
How long it takes
We initiate the refund as soon as we receive the request. Your payment processor and card issuer then move the money back to your original payment method, which usually takes 5 to 10 business days to land. If it takes longer, write to us and we'll chase it.
What happens to the website
When we issue a refund, we cancel the subscription. Your live site stays up briefly so you can save anything you wrote, then we replace it with a "no longer active" placeholder. If you want a copy of your content, ask and we'll send the bundle within seven business days.
After the 30-day window
After the first 30 days, monthly subscriptions can be cancelled but not refunded for the period in progress. Your site stays live through the end of the current billing period, then we take it down. This is the same way most monthly software works.
Annual subscriptions
If you paid for a year up front, the 30-day full-refund window applies to your first invoice the same way. After that, if you cancel partway through the year, we can refund the unused portion on a pro-rata basis at our discretion. Write to us and we'll work it out.
Chargebacks
Please ask us for a refund before opening a chargeback with your card issuer. Chargebacks cost everyone time and money, and we'd rather just give you the refund. We've never said no to a 30-day refund request.
Contact
Write to hello@foundlocal.dev. We answer email within one business day.